Refund & Cancellation Policy
Last updated: 9 July 2026
This English version is the authoritative one; translations are provided for convenience.
We want the offer to be honest and easy to leave. Here is exactly how trials, cancellations and refunds work.
Free trial
Where a product includes a free trial (for example 7 days), you are not charged during the trial. If you cancel before it ends, you pay nothing. If you do not cancel, the subscription automatically becomes paid at the price shown at checkout.
Cancelling a subscription
You can cancel at any time — no lock-in. Cancellation stops future renewals; you keep access until the end of the period you have paid for. To cancel, email info@vonfab.ai or use the management link in your Paddle receipt.
Refunds
In line with Paddle's Buyer Terms, you can request a full refund within 14 days of any purchase — just email info@vonfab.ai or use the management link in your Paddle receipt, and we will process it. After that 14-day window, because the service is a digital subscription with a free trial that lets you evaluate it at no cost, we generally do not refund a period that has already started — but we still handle every request fairly: if something went wrong on our side, or you were charged in error, contact us and we will make it right.
EU/UK consumers: your statutory rights (including any right of withdrawal for digital services) always apply and are not affected by this policy.
How to request a refund
Email info@vonfab.ai with your order details, or contact Paddle, our Merchant of Record, who processes payments and refunds. Approved refunds return to your original payment method.